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If the app crashes, please ensure that you do not have too many other apps open.


If your app fails to launch correctly/crashes when in use, please ensure you have shutdown all other apps running on the device.

To do so, double tap the home button to reveal the list of running apps and long press on the first icon in the list, select the X in the upper left corner of each app, or swipe upwards, to clear the apps from memory.

Tap the home button once more to return to the main screen. Restart the device by simply turning it off and on again, and then try to launch the app again.


If a download freezes

In the event a catalogue download becomes stuck and freezes, long press on the catalogue icon and select "Cancel Download" then attempt the download again.

If the catalogue becomes stuck a second time, exit the app and repeat steps in the "app crashes" section to remove running apps from the device memory.

Check your Wi-Fi is connected, then restart the device and try downloading the catalogue again.

If the pages don't rotate when you turn your device.

When turning your device from portrait to landscape and vice versa, if you find the screen is not changing orientation, check the switch on the side of your device. This can be used to lock the screen rotation or mute the device.

To change this setting, go into Settings > General > Use Side Switch to: Lock Rotation/Mute. Select the option you require.